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Payment and Shipping

The following conditions apply: Delivery is made within Germany and to the following countries: Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus, Switzerland, Norway, Iceland.

Shipping methods

Germany

Within Germany we ship with DHL Paket.

Abroad 

Abroad (everything except Germany) we ship with DHL Paket International.

Shipping costs

(including statutory value added tax)

Germany

Deliveries up to an order value of 99,99€ : Shipping costs 5,00€ 
From an order value of € 100.00 we deliver free of shipping costs.

Abroad

Deliveries up to an order value of 299,99€: Shipping costs 12,80€ 
From an order value of € 300.00 we deliver abroad free of shipping costs.

Delivery times

The period for delivery shall commence on the day after the payment order is issued to the transferring bank in the case of payment in advance by bank transfer or, in the case of other payment methods, on the day after conclusion of the contract and shall end with the expiry of the last day of the period. If the last day of the period falls on a Saturday, Sunday or a public holiday recognized by the state at the place of delivery, the next working day shall take the place of such a day.

If you have ordered items with different delivery times, we will send the goods in a single shipment, unless we have agreed otherwise with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.

Germany

If no other period is specified in the respective offer, the goods will be delivered within Germany within 3 - 5 days after conclusion of the contract.

Abroad

If no other period is specified in the respective offer, the goods will be delivered within 5 - 7 days after conclusion of the contract.

Accepted payment methods


  1. Prepayment by bank transfer

    Our bank details:
    Kreis- und Stadtsparkasse Allgäu
    IBAN DE79 7335 0000 0010 3482 74
    BIC BYLADEM1ALG


  2. Payment by Klarna

    In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is made to Klarna in each case:

    Immediately: Your account will be debited immediately after placing the order.


  3. Payment by PayPal

    Just a few steps to payment: 1. select "PayPal" as your payment method at the checkout. 2. you will be redirected to the PayPal website to process the payment. 3. if you are already a PayPal customer, you can log in with your PayPal user data and initiate the payment. If you do not yet have a PayPal account, you can create a PayPal account and then confirm the payment. It is not necessary to set up a PayPal account for the payment methods direct debit via PayPal, credit card via PayPal and purchase on account via PayPal. 4. you will then be redirected back to us (https://shop.sophiaviva.de/en/).

If you have any questions, you can find our contact details in the imprint

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